On the Relationship between Work Pressure and Job Burnout amongFront-line Employees of Star-rated Hotels in Scenic Spots ——Regulation Effect of Trait Coping Style

The Work Stress Questionnaire, Trait Coping Style Questionnaire(TCSQ)and Maslach Burnout Inventory-General Survey(MBI-GS)were used to investigate 98 front-line employees of star-rated hotels in Leshan. The purpose is to find out about the relationship among work stress, coping style and job burnout, and to test the regulation effect of coping style on work stress and job burnout. The results are shown as follows:①The front-line employees' work stress in the star-rated hotels was at the middle level, and they were more likely to use positive coping style; ②Job burnout was positively related to work stress and negative coping style(r=0.72, r=0.66), but negatively related to the positive coping style(r=-0.33); Work stress was negatively related to positive coping style(r=-0.33), but positively related to negative coping style(r=0.50); ③Hierarchical linear regression analysis showed that job burnout was positively predicted by work stress, and two coping styles were found to have a significant regulating effect between work stress and job burnout. Conclusion: For frontline hotel employees more positive coping strategies rather than negative coping ones should be used to ease the job burnout resulted from work stress.