余菲, 王儒. 社会临场感视角下农产品电商直播顾客忠诚演化机制J. 内江师范学院学报, 2026, 41(6): 67-76. DOI: 10.13603/j.cnki.51-1621/z.2026.06.008
    引用本文: 余菲, 王儒. 社会临场感视角下农产品电商直播顾客忠诚演化机制J. 内江师范学院学报, 2026, 41(6): 67-76. DOI: 10.13603/j.cnki.51-1621/z.2026.06.008
    YU Fei, WANG Ru. Evolution mechanism of customer loyalty in agricultural product e-commerce live streaming from the perspective of social presenceJ. Journal of Neijiang Normal University, 2026, 41(6): 67-76. DOI: 10.13603/j.cnki.51-1621/z.2026.06.008
    Citation: YU Fei, WANG Ru. Evolution mechanism of customer loyalty in agricultural product e-commerce live streaming from the perspective of social presenceJ. Journal of Neijiang Normal University, 2026, 41(6): 67-76. DOI: 10.13603/j.cnki.51-1621/z.2026.06.008

    社会临场感视角下农产品电商直播顾客忠诚演化机制

    Evolution mechanism of customer loyalty in agricultural product e-commerce live streaming from the perspective of social presence

    • 摘要: 研究从社会临场感视角切入,构建包含认知、意识、情感社会临场感、感知信任及顾客忠诚的结构方程模型,深入剖析各要素间的作用路径.通过对农产品电商直播消费者的问卷调查,运用结构方程模型进行实证检验,结果表明:直播电商社会临场感是多维二阶构念,认知、意识、情感社会临场感均正向影响感知信任;认知与意识社会临场感正向影响态度忠诚,仅意识社会临场感正向影响行为忠诚;感知信任正向影响态度忠诚与行为忠诚,态度忠诚亦正向影响行为忠诚.上述结果揭示了社会临场感各维度对顾客忠诚的差异化影响机制,表明感知信任在顾客忠诚构建中起关键纽带作用,态度忠诚是行为忠诚的重要前因.这意味着农产品电商直播平台应强化多维社会临场感营造,提升消费者感知信任,推动态度忠诚向行为忠诚转化,为提升顾客忠诚度、促进农产品电商直播可持续发展提供理论与实践指引.

       

      Abstract: From the perspective of social presence, this study constructs a structural equation model encompassing cognitive, conscious, and emotional social presence, perceived trust, and customer loyalty to deeply analyze the interaction pathways among these factors. Through a questionnaire survey of consumers in agricultural product e-commerce live streaming and empirical testing using structural equation modeling, the results indicate that: live streaming e-commerce social presence is a multidimensional second-order construct, where cognitive, conscious, and emotional social presence all positively influence perceived trust; cognitive and conscious social presence positively affect attitudinal loyalty, while only conscious social presence positively affects behavioral loyalty; perceived trust positively influences both attitudinal and behavioral loyalty, and attitudinal loyalty also positively affects behavioral loyalty. These findings reveal the differentiated impact mechanisms of various dimensions of social presence on customer loyalty, demonstrating that perceived trust plays a key bridging role in building customer loyalty, and that attitudinal loyalty is an important antecedent of behavioral loyalty. This implies that agricultural product e-commerce live streaming platforms should enhance the creation of multidimensional social presence, boost consumers’ perceived trust, and facilitate the transformation from attitudinal loyalty to behavioral loyalty, providing theoretical and practical guidance for improving customer loyalty and promoting the sustainable development of agricultural product e-commerce live streaming.

       

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